Goto "Feedback and Complaints" section from left navigation panel, drop a note to us, we will try our best to make the product available in next few days on the website and app. Also, if a product is out of stock then it does not show on the website and app. So product will start showing again after stock refill.

We do not take orders through our call center as of now. You can place orders online through our Website, mobile website or Mobile App only.

Don't worry. Wait for a few minutes, if you still don't receive one, click on the "Resend OTP" option to generate another OTP. 

Yes, you can add multiple addresses in your account. By clicking on selecting address you can add multiple addresses just by clicking on the option “add new address”

You can pay us via net banking, online debit/credit card, online UPI payment, UPI payment/Paytm on delivery, Cash on delivery, Sodexo (through Zeta app only)

We make sure that items should be delivered to the customer in every possible way. But In any case if you have already paid for your item/order through online payment mode and we are unable to deliver any particular product of your order then the refunded amount will be credited in your wallet 100% safe. You can use that amount in your future order. Still if you want the amount to be credited in your bank account you need to contact our customer care service.

It takes about 7-10 working days for your refund to be generated if you have pre-paid through your debit/credit card for your order and will be credited back your original mode of payment. For COD related transactions the refund will be generated in your Wallet within 24 hours, or the Customer has the option to get the refund in his/her designated bank account via NEFT (for which the Customer shall have to share the bank details) and in such a case the credit of refund into the designated bank account will take 7-10 working days.

We have a easy return policy which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills. Return Policy - Time Limits: 1. Perishable goods: Within 6 hours from the delivery date/time 2. Other goods Within 24 hours from the delivery date/time.

As soon as you are done selecting your products you’ll come across an option to “click on checkout” you will be prompted to select the delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will surely inform you about the delay or request in delivering the order at some other time.

Our customer support team will keep you updated about your delivery in case there is a delay of your order.

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery, we provide a window of 24 hrs to report missing items. This is applicable only for items that are invoiced.

Yes, you can reschedule your order by contacting customer care. You can reschedule your order as per your convenience basis the slots available, provided the order is not already route.

Your Order history will show the undelivered items list. Certain items could be removed at the time of packaging owing to damage/non-availability(in the case of vegetables and fruits) or expiry.

You can ask other questions or live chat with our customer care executive. You need to login in to our app (if you have not yet downloaded please click here [IOS] [Android] ) and select customer care option.