“Kifayat Retail Services” is the licensed owner of the brand kifayatonline.com and the website kifayatonline.com (”The Site”). Kifayat Retail Services respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by Kifayat Retail Services on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by Kifayat Retail Services in the manner provided in this Privacy Policy.
What information is, or may be, collected form you?
As part of the registration process on the Site, Kifayat Retail Services may collect the following personally identifiable information about you:
Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
How do we Collect the Information ?
Kifayat Retail Services will colleKifayat Retail Servicesct personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. Kifayat Retail Services is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.
How is information used ?
Kifayat Retail Services will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. Kifayat Retail Services will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. Kifayat Retail Services will use this information to preserve transaction history as governed by existing law or policy. Kifayat Retail Services may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. Kifayat Retail Services will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of Kifayat Retail Services for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.
With whom your information will be shared ?
Kifayat Retail Services will not use your financial information for any purpose other than to complete a transaction with you. Kifayat Retail Services does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with Kifayat Retail Services’s business associates and partners. Kifayat Retail Services may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition Kifayat Retail Services may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.
What Choice are available to you regarding collection, use and distribution of your information ?
To protect against the loss, misuse and alteration of the information under its control, Kifayat Retail Services has in place appropriate physical, electronic and managerial procedures. For example, Kifayat Retail Services servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although Kifayat Retail Services will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that Kifayat Retail Services will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
How can you correct inaccuracies in the information ?
Ordering at kifayatonline.com is customer friendly. Browse the website to make your purchase. Just select the products you want to shop, enter the quantity you desire and click on "Add to Cart".
Please provide your shipping address and payment information. Please refer to the payment options available to you. Once you have successfully selected your payment mode / made your payment, your order will be processed online immediately and will be shipped to you. We accept orders only for delivery in India.
Kifayat Retail Services product prices listed in website are current; however these are subject to change without any prior notice. All orders are acknowledged at the current pricing.
Out products are liable to; and inclusive of VAT / CST / ST/ GST, as the case may be. Kifayat Retail Services is set up to take immediate orders online and accepts payments through and Institutions that are part of Visa / Master card. It also accepts payments through Visa / Maestro Debit Cards issued by Indian Banks, Amex Cards or Net banking payment mode of selected banks in India.
For select banks in India – a full list is available at the time of check out and prior to making the payment for purchase.
You may also make payment via "Cash on Delivery" (COD) at the time of the delivery of the product. However this mode of payment facility is only available in selected regions / areas as specified by Kifayat Retail Services. Hence, based on your location and your choice of products, COD option may or may not be available to you.
Your orders are shipped from our warehouse at Nagpur at your doorstep. Orders are shipped as per the time slot provided after confirmation of payment for prepaid and upon confirmation of order for COD.
Normally, purchased products will deliver at your door step as per the time slot provided during Monday to Sunday. Delivery of all orders will be to the address as provided by you at the time of placing your order. As per laws of the Land we are obliged to send the Invoice copy along with the package as a part of shipping document including for any order made for Gifting purpose.
Goods receipt will need to be signed upon delivery. If you can’t be there to sign for your delivery, please suggest an alternative person; family member, colleague, neighbor etc. However, Kifayat Retail Services will not take responsibility for products signed by any alternative person.
Kifayat Retail Services is not responsible for damage after delivery. All claims for shortages / damages must be reported to customer service within 24 hours of delivery. While we endeavor not to charge extra cost from our customer towards shipping; but considering the order size, quantity, we charge a nominal charge of Rs. 30/- towards shipping & handling fees. The shipping and handling charges are given at the time of check out and you will know about the same before making payment. Such charges are part of the invoice generated by us.
We apologize for the inconvenience that may be caused due to products marked out of stock, which are not available as we will be unable to fulfill immediately.
In exigencies, in case your order has been accepted by us but your selected product is unable to be delivered, we will contact you within 2 (two) business days to discuss how you would like the order to be handled.
If a product is out of stock, you may contact our customer care department. They will guide you to place the best alternate; else you may visit our stores to find the products. The link to store locator can guide you to find your closest store.
In case, you wish to cancel your order, get in touch with customer care either through mail / telephone within 24 hours of your placement of order. Kifayat Retail Services will not be able to cancel any order after 24 hours of your placement of order.
In case of cancellation of prepaid orders, refund of your amount will be processed within 15 business days as per our Exchange / Return policies.
Though we strive to give you a great customer experience each time you shop with us, but considering the fact that same products cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.
In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call within 24 hours of delivery. Our customer care details are +91-7447806390 or drop an email at customercare@kifayatonline.com. Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:
Return / exchange / replacement for goods/ merchandise are subject to inspection and checking by Kifayat Retail Services Team.
Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges. Once your exchange / return request has been accepted, the exchange / refund process will be completed within 15-17 business days, subject to picking & product inspection.
Further for exchange / return of the products, Kifayat Retail Services will issue Kifayat Retail Services’s Credits Notes. These Credit Notes can be utilized on a future purchase on the website.
Some special rules for promotional offers may override Kifayat Retail Services’s Exchange/ Returns Policy.
To check which items cannot be exchanged, please call our customer care number on +91-7447806390 through business days (Monday to Saturday) or mail us at customercare@kifayatonline.com. We are constantly working to include more and more products to our exchange list.
The final price of exchanged products should be equal to or more than the price of returned items.
In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
The product should be returned as per the product return slots provided. Keep the product and the package ready for pickup by Kifayat Retail Services
To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: customercare@kifayatonline.com
Policy updates
Kifayat Retail Services reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.
Contact Information
